Refund policy

Thank you for shopping at Majestic Idol!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt AND proof of purchase (a video of you opening the product and showing its condition is REQUIRED to avoid AI generated images).

  • Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support.majesticidol@gmail.com and send your item to: (Relevant Address).

Partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

  • Any item that does not have proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Lost items

The courier is most likely at fault for any lost items. If your item is lost or not moving from a destination, please contact us at support.majesticidol@gmail.com. We will initiate a claim and consider all options before making a final decision. All lost items will be handled on a case-by-case basis. Resolution of a lost item will include one of, but not limited to, the following options:

  • A replacement item shipped to the same address (or different one if requested)

  • A full refund including shipping costs.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at support.majesticidol@gmail.com

Shipping

  • Please send your product back to the following Address (Relevant Address).

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.